Do you have any questions? Check out our FAQ below. If you still need help, please don't hesitate to contact us.
"Underheyes"
What pack do you recommend for me to discover your concept?
We recommend the Heyglow box set, it allows you to discover our brand by having each product for a 6-month eyelash routine at a reduced price and to take everywhere!
It contains:
- 1 Box with mirror
- 50 heylashes (25 volume + 25 natural)
- 1 Applicator
- 1 Doubleeyes
- 1 Removheyes
- 1 Scissors
Are the eyelashes reusable?
Among our customers who choose to carefully clean and reuse their lashes, they report being able to reuse approximately 80% of their lash volume multiple times. How you care for, wear, and clean them will determine how long they will last for reuse.
How long can I wear my eyelashes?
This is one of Heyes Beauty's innovations: the choice is yours! You can apply and remove daily, or wear for up to 10 days! It's all a matter of preference, lifestyle, and proper care.
Our lashes are designed to be virtually weightless for a damage-free experience, relieving any weight or strain on your natural lashes. Once you get the hang of placement and bonding, you can wear them longer if that's your preference. Or you can choose to apply a single bonding layer and wear them all day—the choice is yours!
Can I remove my eyelashes whenever I want?
Yes, of course, with our removheyes infused with Jojoba oil which is very gentle on your skin and eyelashes!
Run the applicator over your lashes. Wait 30 to 60 seconds for the adhesive to soften, and your lashes should slide right off. You can then use a two-phase makeup remover pad to remove any excess eyelash remover or adhesive from your natural lashes.
Shipping
How much are the delivery charges?
Delivery costs vary depending on the order's destination. For mainland France, the cost is €6.50 to a collection point (free for purchases over €50), €8.90 to a home delivery (free for purchases over €120), €9.90 to a home delivery with signature (free for purchases over €150), and €16 for express home delivery (free for purchases over €250).
For international orders, shipping costs are calculated based on the order's weight and destination. You can get an accurate estimate of shipping costs when you check out your cart. Shipping costs vary depending on the order's destination. For mainland France, the cost is €5. For international orders, shipping costs are calculated based on the order's weight and destination. You can get an accurate estimate of shipping costs when you check out your cart.
What are the delivery times?
Our delivery times to relay points are 2 to 5 working days, standard home 48 hours and Express 24 hours (excluding weekends) for national orders.
For international orders, delivery times may vary between 3 and 10 business days, depending on your location.
Can I track my order once it has been shipped?
Yes, as soon as your order is shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your delivery in real time.
What should I do if my order does not arrive within the expected time frame?
If your order does not arrive within the estimated timeframe, please check your tracking for updates. If this does not resolve your issue, please contact our customer service at [contact email address]. We will resolve this issue as quickly as possible.
Tracking and delivery
When will my order be shipped?
If your order is placed before 10 a.m. it can be shipped the same day, otherwise it will be shipped the day after your order.
Can I change my delivery address?
Yes, of course, you just need to notify us within one hour of placing your order. We recommend contacting us directly via our website's online chat or by email.